Some of our courses

Introduction to Credit Control

Course Code: Pec01

  • The need for credit control
  • The costs involved in credit
  • Know your customer
  • Credit control procedures
  • Getting paid on time

What you will learn: the importance of credit control in running a successful business, the impact of poor credit control on cash flow, how to establish the true legal identity of your customer and procedures for effective credit control. 

Aimed towards: junior credit control staff, owners of small to medium businesses and new business owners.

Duration: 1 day  9.30am – 4.30pm

Cost: TBA

*Cost includes the course delivered by an experienced trainer, registration, course materials, tea/coffee and lunch

 

Credit Control Collections

Course Code: Pec02

  • Effective telephone techniques
  • Effective letter writing for collections
  • Other methods of collections
  • What to do if your customer does not pay
  • Collections via third parties

What you will learn: you will gain a good overview of different collection methods and an understanding of the options available to you if your customers do not pay.

Aimed towards: credit controllers, owners of new businesses and new credit managers who wish to refresh their skills.

Duration: 1 day  9.30am – 4.30pm

Cost:TBA

*Cost includes the course delivered by an experienced trainer, registration, course materials, tea/coffee and lunch

 

Enhancing credit control skills and collections

Course Code: Pec03

  • Effective credit policy and collections strategy
  • Measuring your performance
  • Building and maintaining relationships
  • Raising the profile of credit control
  • The successful telephone call
  • Negotiation and influencing techniques
  • Reasons for late payment and steps to deal with them
  • Collections through the Courts
  • Insolvent debtors

What you will gain?

  • a good overview of credit policy, collections strategy and debt recovery
  • practical skills for developing your own credit policy and procedures
  • an insight on how cultivating relationships can put you first in line for payment
  • an understanding and increased ability to use negotiation and influencing skills in your role
  • improved ability to manage and collect overdue accounts
  • debt recovery through the courts
  • knowledge of the factors leading to insolvency of your customer

Aimed towards:

  • credit control and collections staff who wish to develop their skills and confidence further in order to make an impact in securing payment on time
  • credit professionals looking to brush up their knowledge to maximise personal performance

What will it cover?

  • the credit policy
  • prioritising and planning for results
  • DSO/Debtor days and the drivers behind these
  • dealing with difficult customers
  • maintaining control of debt collection calls
  • types of negotiation, including strategy and preparation
  • overview of procedures for debt recovery through the High Court and the County Court
  • definition of the different types of insolvency and procedures for dealing with these

Duration: 1 day  9.30am – 4.30pm

*Cost includes the course delivered by an experienced trainer, registration, course materials, tea/coffee and lunch

 

Credit Control for Small Businesses

Course Code: Pec04

  • Why have credit control?
  • Business objectives and the importance of cash flow
  • Terms and conditions, including payment terms
  • Pre-sale considerations
  • After the sale – what should be done
  • Ongoing relationships with customers
  • Do not be afraid to ask for payment!
  • How and when will your credit control be undertaken?
  • What to do when you are faced with late payments from customers
  • Bring in the experts

What you will gain?

  • an overview of the importance of credit control
  • a useful insight into to how you can protect your cash flow
  • practical skills in how to collect payment without losing the goodwill of your customer
  • a good understanding of how to deal with customers who do not or cannot pay
  • knowledge of how successful credit control can be maintained without having a negative impact on sales and profits

Aimed towards:

  • owners of small businesses looking to manage cash inflows and outflows effectively
  • anyone new to credit control or credit controllers who wish to hone their skills

What will it cover?

  • commercial background to credit and the importance of cash flow
  • your customers
  • protecting the debt
  • effective invoicing
  • outsourcing
  • payment terms and meaning of due date
  • when and how to chase for payment
  • building relationships with all stakeholders in the business i.e. customers and suppliers
  • overview of debt collection through the courts, use of Debt Collection Agencies

Duration: 1 day  9.30am – 4.30pm

*Cost includes the course delivered by an experienced trainer, registration, course materials, tea/coffee and lunch.

 

 Credit Control: Order to Cash Process

Course Code: Pec05

  • What is Order to Cash?
  • Key pressures on Order to Cash process
  • Cash is King! Main objectives
  • Cost of credit
  • Where can it go wrong?
  • Payment terms
  • Risk assessment
  • Order to effective invoicing
  • Collection techniques
  • Handling disputes
  • KPI’s – measuring success and identifying ways to improve

 What you will gain:

  • an overview of the credit management order to cash process
  • valuable knowledge of the component parts of the process and the areas of the business impacted by the Order to Cash cycle
  • increased ability to identify weak areas of the cycle to enable you to act accordingly
  • improved cash collection skills
  • practical skills for measuring achievements, financial controls and successes

Aimed towards:

  • experienced credit control staff and those relatively new to the role
  • managers supervisors who wish to update their own understanding of the order to cash process

What will it cover?

  • customer to order
  • order to invoice
  • invoice to cash
  • relationships – internal and external
  • managing the order to cash process to establish weaknesses and strive for continuous improvement
  • key objectives
  • billing accuracy
  • collections – planning and techniques
  • dispute resolution
  • receipting
  • measuring performance

Duration: 1 day  9.30am – 4.30pm

*Cost includes the course delivered by an experienced trainer, registration, course materials, tea/coffee and lunch

 

Tailored training courses

In addition to our three main public training courses, we offer bespoke training courses at your offices in a variety of credit control topics. Our experienced trainers have delivered courses ranging from a half-day session on a one to one basis through to a two day residential course for a Top 10 accountancy firm.

To arrange a free, no obligation consultation, please contact us using the details below: