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Course content

  • Customer to order
  • Order to invoice
  • Invoice to cash
  • Relationships – internal and external
  • Managing the order to cash process to establish weaknesses and strive for continuous improvement
  • Key objectives
  • Billing accuracy
  • Collections – planning and techniques
  • Dispute resolution
  • Receipting
  • easuring performance

What you will gain:

  • an overview of the credit management order to cash process
  • valuable knowledge of the component parts of the process and the areas of the business impacted by the Order to Cash cycle
  • increased ability to identify weak areas of the cycle to enable you to act accordingly
  • improved cash collection skills
  • practical skills for measuring achievements, financial controls and successes

Aimed towards:

  • experienced credit control staff and those relatively new to the role
  • managers supervisors who wish to update their own understanding of the order to cash process

Date:  New date to be confirmed
Venue: TBC
Time: 9.30 till 4.30
Lunch, tea & coffee included

Email for booking