FULL DAY WORKSHOP Enhancing Credit Control Skills & Collections

If you work in credit control and looking to enhance your skills further, then this course is for you.

About this Event


What will I learn?

  • The credit policy.
  • Prioritising and planning results.
  • DSO/Debtor days and the drivers behind these.
  • Dealing with difficult customers.
  • Outsourcing.
  • Maintaining control of debt collection calls.
  • Negotiation Techniques.
  • Outline of procedures for debt recovery through the County Court and High Court.
  • Different types of insolvency and procedures for dealing with these.

What will I gain?

  • A good overview of policy, risk, collections and debt recovery.
  • Practical skills for developing own policies and procedures.
  • Higher level credit management knowledge and skills.

Aimed towards

  • credit controllers,
  • owners of new businesses
  • New credit managers
  • Anyone wanting to refresh their skills.

Cost includes the course delivered by an experienced trainer, registration, course materials, certificate, tea/coffee and *lunch

*Please advise of any dietary requirements or allergies.