CASE STUDY – Global training where credit management has one language


Global reinsurance company with HQ in Germany


• Diverse Credit Control team with different nationalities and cultures leading to inconsistent approach to collections
• New ideas and tips needed to eradicate any bad habits and outdated methods
• Refresher course requested for experienced credit controllers to fine-tune skills as well as endorse current practices which work

What Pecunia did to help

• Prepared and delivered bespoke course covering a range of disciplines from telephone collection techniques through to negotiation and running effective meetings
• Involved team in several active workshops/break-out sessions to enhance learning
• Discussed real examples of work problems encountered by delegates and prepared possible solutions to be taken back and used in the office
• Delivered combination of technical and soft skills for the attendees


• The team was really motivated at the end of the training and felt they had all taken on new and practical ideas which they could utilise
• The course also re-enforced some excellent collection techniques already being used by some credit controllers


• “Kevin was a very interesting and pleasant trainer. His experience and “stories” made the seminar more lively”.
• “A lot of very important information to help our work day by day”
• “It was very interesting and easy to understand”


• Pecunia has been asked by the customer if there are any further training courses/programmes they can deliver to the company